Returns and Refund Policy

Simple Solutions Australia Pty Ltd (ABN 26 689 941 311) Website: www.simple-solutions.com.au Email: info@simple-solutions.com.au

Last updated: October 2026

1. Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or removes those rights.

2. Change of mind

We don’t offer refunds, exchanges or returns if you simply change your mind, no longer want the item, or ordered the wrong thing. Please check your order carefully before you buy.

This doesn’t affect your rights under the Australian Consumer Law if your item is faulty or isn’t as described (see section 3).

3. Faulty or non-working items

You’re entitled to a remedy if an item you bought from us:

• is faulty or doesn’t work properly

• isn’t of acceptable quality

• doesn’t match its description, photos or sample

• isn’t fit for the purpose we told you it was suitable for

• arrived damaged

• is the wrong item

Please contact us as soon as you notice a problem, ideally within 14 days of delivery, so we can sort it quickly.

Major faults

A fault is a major failure if, for example, the item is so different from its description that you wouldn’t have bought it, it’s unsafe, it can’t be fixed within a reasonable time, or it’s significantly unfit for its normal purpose.

For a major fault, you choose whether you’d like a refund or a replacement.

Minor faults

For a fault that isn’t a major failure, we’ll choose to repair or replace the item, or give you a refund. If we can’t fix the problem within a reasonable time, you’re entitled to ask for a replacement or a refund instead.

4. How to make a claim

1. Email us at info@simple-solutions.com.au with your order number, a description of the problem, and photos or video if you can.

2. Include your proof of purchase, such as your receipt or invoice. If you can’t find it, other proof like an order confirmation email or bank statement is usually fine.

3. We’ll reply with the next steps and let you know if we need the item sent back.

Please don’t send anything back before contacting us first.

5. Returning an item

If we ask you to send a faulty item back, send it to:

Simple Solutions Australia Pty Ltd 19 Lower Mill Rd Cooroy QLD Australia

Please use a tracked delivery service and keep your postage receipt. You don’t need to send the item in its original packaging, but please pack it securely so it isn’t damaged on the way.

6. Who pays for returns

Faulty or non-conforming items: if your item has a problem covered by this policy, we’ll reimburse your reasonable return costs, including postage you’ve already paid. Keep your receipt for the postage so we can repay you. If the item is large, heavy or hard to send, we may arrange collection instead.

Items that turn out not to be faulty: if you ask us to inspect or collect an item and we find there’s no fault, you’ll be responsible for the cost of returning it and any reasonable inspection costs. We’ll give you an estimate of those costs before we go ahead.

7. Refunds

If you’re entitled to a refund, we’ll process it within 7 days of approving your claim, or within 7 days of receiving your returned item if we’ve asked you to send it back. Refunds go back to your original payment method. We’ll only issue store credit if you agree to it.

We don’t charge restocking fees on faulty items.

8. Manufacturer warranties

Some products also come with a manufacturer’s warranty. That warranty is extra to your rights under the Australian Consumer Law, not instead of them. You can come to us for a remedy for a faulty item, and you don’t have to go to the manufacturer first.

9. Contact us

Questions about this policy or your order? Email info@simple-solutions.com.au.